So, I had the ability to write out, any time, what I wanted to communicate. The person that is assigned to help you can get back to you when they can... and I was able to receive a phone call from her, after scheduling a time. But, over the computer and over the phone didn't feel much better than googling advice. I think being around an actual person helps the communication process, as it is such a difficult task, but if your therapist can see you, perhaps they can read and understand you more thoroughly (body language, facial expressions, etc.). It's more personal. It's more of a connection.What did you find frustrating?